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Support

We are here to help

Need help with Recitly? Have a question, found a bug, or want to suggest a feature? We respond to every message — usually within 1–2 business days.

Contact us at:

support@recitlycards.com

Frequently Asked Questions

How do I create flashcards with AI?

Open the app, tap the + button, then choose Generate with AI. You can paste a topic, paste text, upload a document, or take a photo of your notes. AI will generate a complete deck in seconds.

How does spaced repetition work?

Recitly uses the SM-2 algorithm. Cards you struggle with come back sooner; cards you remember well are spaced further out. Just review your cards daily and the algorithm handles the schedule.

Is my data sent to AI providers?

Only when you use AI-powered features (AI generation, AI-generated test distractors, explanations). Your inputs are sent to Anthropic (Claude API) for processing and are not used to train AI models. See our Privacy Policy for full details.

Can I use Recitly without an internet connection?

You can study and test your existing decks offline. AI generation, sync and account features require an internet connection.

How do I cancel my subscription?

On iOS: open Settings → tap your name → Subscriptions → Recitly → Cancel.
On Android: open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Recitly → Cancel.
Uninstalling the app does not cancel an active subscription.

How do I restore previous purchases?

In the app, go to Settings → Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used originally.

How do I delete my account?

In the app: Settings → Account → Delete Account. Or visit recitlycards.com/delete-account. All your data will be permanently removed within 30 days.

I forgot my password.

Tap "Forgot password?" on the login screen and we will send you a reset link by email.

The AI generated incorrect information. What should I do?

AI can make mistakes. Always verify important facts from authoritative sources. You can edit any card by long-pressing it and choosing Edit. We are continuously improving AI accuracy.

I have a bug to report or feature to suggest.

Email us at support@recitlycards.com with as much detail as possible (device, OS version, steps to reproduce). We read every message.

Still need help?

Just send us a message at support@recitlycards.com — we are happy to help.